Privacy Policy

This privacy policy applies to you, the user of this website and The Neuter Limited, the owner and provider of this website. We take the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of our website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions, Terms of Use and Cookie Policy.

Definitions

1. Data means all information that you submit to The Neuter Limited via this website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

2. Cookies means a small text file placed on your computer when you visit certain parts of the website and/or when you use certain features. Details of the cookies we use on this website are set out in our Cookie Policy.

3. Data Protection Laws means any applicable law relating to the processing of personal data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.

4. GDPR means The General Data Protection Regulation (EU) 2016/679.

5. The Neuter Limited (The Neuter, we or us) is a company registered in England and Wales. The company registration number is 11779618 and registered address is 20 Kendal Court, Shoot Up Hill, London NW2 3PD, United Kingdom.

6. UK and EU Cookie Law means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

7. User (or you) means any third party that accesses our website and is not either (a) employed by The Neuter and acting in the course of our employment or (b) engaged as a consultant or otherwise providing services to us and accessing the website in connection with the provision of such services.

8. Website means the website that you are currently using, theneuter.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Scope of this policy

9. This privacy policy applies only to the actions of The Neuter and users with respect to this website. It does not extend to any websites that can be accessed from here including, but not limited to, any links we may provide to social media sites.

10. For purposes of the applicable data protection laws, The Neuter is the data controller. This means that we determine the purposes for which, and the manner in which, your data is processed.

The data we collect

11. We may collect the following data, which includes personal data, from you:

  1. your name and contact Information such as email addresses and telephone numbers;

  2. your payment information;

  3. your IP address, web browser type and version, operating system and device type, which are all automatically collected;

  4. your purchase history, saved items and personalised settings which are all automatically collected via cookies.

Your name and contact details

12. Your name and contact details is data that is given to us by you. Your contact details may include email addresses, telephone numbers, billing and delivery addresses.

13. We collect your name and contact details in a number of ways:

  1. when you contact us through our website, by telephone, post, e-mail or any other means;

  2. when you register with us and set up an account to receive our products/services;

  3. when you elect to receive our marketing communications.

14. Your name and contact details may be required by us in order to provide you with the best possible service and experience when using our website. Specifically, your name and contact details may be used to:

  1. set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us, and the steps we take, at your request, to enter into such a contract;

  2. deliver your purchases to you;

  3. send you service e-mails, such as order updates, to keep you informed of when your order is on its way or if there are any delays;

  4. send you information by email about our products and promotions, which we only send with your explicit consent through the positive and affirmative action of checking a tick box, for example.

Your payment information

15. Your payment information is data that is given to us by you, and may include your credit or debit card’s security or CVV code.

16. We collect your payment information when you make payments to us, through our website or otherwise.

17. We use your payment information to take payments and issue refunds.

Your device and use of our website

18. Information about what type of device you are using and how you use our website is data that is collected automatically and may include your device type, your IP address, the date, times and frequency with which you access our website and the way you use and interact with its content.

19. To the extent that you access our website, we will automatically collect data that may provide us with information about what type of device you are using, your IP address and how you use our website.

20. This information helps us to make improvements to website content and navigation, and improve our services.

Collecting your data with cookies

21. This website uses cookies and similar technologies. Cookies are small files or pieces of text that are placed on your device when you visit our website. For information about the types of cookies we use, the information we collect using cookies, and how that information is used, please refer to our Cookie Policy.

Sharing your information

22. We do not, and will not, sell any of your personal data to third parties, including your name, contact and payment information. However, we may share your data with the following groups of people as an essential part of being able to provide our services to you:

  1. professional service providers, such as website hosts, who help us run our business and perform functions on our behalf to help ensure the smooth running of our website;

  2. payment service providers who process payments and refunds made through our website;

  3. delivery service providers who deliver the products purchased on our website.

Data security

23. We will use technical and organisational measures to safeguard your data, for example: by controlling access to your account with a password and user name that is unique to you, and storing data on secure servers.

24. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by writing to message@theneuter.com.

25. For detailed information on how to protect your information and your computers and devices against fraud, identity theft and viruses, please visit Get Safe Online, a public and private sector partnership supported by the UK Government.

Data retention

26. Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.

27. Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

28. You have the following rights in relation to your data:

  1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is manifestly unfounded or excessive. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will give you the reasons why.

  2. Right to correct – the right to have your data rectified if it is inaccurate or incomplete.

  3. Right to erase – the right to request that we delete or remove your data from our systems.

  4. Right to restrict our use of your data – the right to "block" us from using your data or limit the way in which we can use it.

  5. Right to data portability – the right to request that we move, copy or transfer your data.

  6. Right to object – the right to object to our use of your data including where we use it for our legitimate interests.

29. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please write to message@theneuter.com.

30. If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. In the United Kingdom, this is the Information Commissioner's Office.

31. It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

External links

32. Our website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for their content. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Data Transfers

33. This website is hosted by Squarespace, Inc. The data we have collected from you may be transferred outside the United Kingdom and European Economic Area (EEA) and stored and processed in the United States by Squarespace.

34. Squarespace only transfer data outside the United Kingdom and EEA pursuant to data protection legislation and has certified its compliance with the EU-US Privacy Shield Frameworks. Privacy Shield is a data transfer mechanism that is recognised under EU Data Protection Law as providing an adequate level of protection for such data transfers.

Changes of ownership

35. We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of The Neuter. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us.

36. We may also disclose data to a prospective purchaser of our business or any part of it.

37. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

38. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

39. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

40. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

41. This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

42. We reserve the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

Last update: 25 August 2024